NOC Engineer Definition, Jobs & Support

For IT help desk jobs, you could do an intermediate or advanced apprenticeship in IT support, or an infrastructure technician advanced apprenticeship. An IT help desk is essentially a tool to help organize customer queries and complaints. It uses ticketing services that assign customers to the right person to help. This means customer requests are handled more quickly and efficiently.

Another quality every help desk technician should possess is the ability to pay attention to detail. To succeed in their role, a help desk technician must be able to work with others toward shared goals, even if they work remotely. Even during something as simple as a shift handover, help desk technicians collaborate with their coworkers. Collaboration helps them deliver value and shouldn’t be underestimated.

Licensing or Certifications for

The average hourly wage of a NOC engineer working in the United States is $31 per hour. For a freelance NOC engineer, earning potential can be substantial in a freelance marketplace depending on their experience and job requirements. Freelancers don’t operate on a routine schedule, and their working hours depend on the specific requirements of the project. This provides more flexibility and as a result, more variability than with full-time employment.

Nowadays, IT help desk support engineers rely on advanced software in order to speed up the ticketing process. In general, senior infrastructure engineers earn the most working in the hospitality industry, with an average salary of $123,360. The highest-paying industry for a help desk engineer is the finance industry. In general, desk support technicians achieve similar levels of education than help desk engineers.

Core Responsibilities of the NOC Engineer

In most cases, help desk support engineers work in an organizations IT department and report to a supervisor or manager. Most help desk support engineer roles require at least a basic understanding of computer hardware and software, as well as troubleshooting skills. At [CompanyX], we’re constantly striving to provide the best possible customer experience.

Announcing the 2023 FedScoop 50 award winners – FedScoop

Announcing the 2023 FedScoop 50 award winners.

Posted: Fri, 03 Nov 2023 00:04:25 GMT [source]

This popular training course teaches mastery of customer support fundamentals and helpdesk tools. Offered by Axelos, it helps your support agents understand and perfect ITIL best practices. HubSpot offers online training to sharpen the skills of support teams using helpdesk software. In HubSpot’s course, representatives learn how to set up their service hub to use your company’s new support software well. Customer support engineers are invaluable when troubleshooting product or service issues.

Help desk engineer vs. Desk support technician

This characteristic is very attractive to employers; virtually every company wants to hire employees who are lifelong learners. Think of yourself as a detective who must glean the right information to properly analyze any given technical issue. And remember, analytical thinking is a transferable skill that will help you succeed in other job roles. It can be a negative environment as technicians are constantly bombarded with questions and problems.

  • FieldEngineer can provide your business with a certified IT help desk engineer.
  • For IT help desk jobs, you could do an intermediate or advanced apprenticeship in IT support, or an infrastructure technician advanced apprenticeship.
  • We are collaborating with one of its leading clients to find talented professionals like you.
  • This online course emphasizes the customer service aspect of helpdesk support.
  • ITIL 4 defines the Service Desk as an entry and single point of contact for all users, where demand for incident resolution and service requests are received by the service provider.
  • The salary of a service desk engineer can vary depending on their level of education, years of experience, and the size and industry of the company.